Frequently Asked Questions
How long are your processing times?
All slime is a handmade product and made in small batches. Processing times run from 2 to 5 days days, after which time the slime will be shipped. Once the product has shipped you will receive a shipping confirmation with a tracking number. The shipping time is in addition to the processing time. Business days are Monday through Friday.
Remember, you will not receive a tracking number until your order has shipped. If you have not received a shipment confirmation email within the timeframe please reach out to us at help@chickchickslime.com with your order number.
If your product arrives damaged please send us a photo of the damaged item/ shipping box within 3 business days so that we can rectify the situation.
If your package shows are delivered but is missing! If the tracking information shows that the package has been delivered but is now missing you will need to contact the USPS and open a missing package claim.
Free shipping can be applied for all orders over $75; use promo code FREESHIP.
Discount Codes - Discount codes can be applied during the checkout process in the “Promo Code” box. Only one promo code can be used per order.
What is included in my package?
The items you have ordered as well as a Slime Care Guide and a packet of borax for you to make your own activator with.
Custom Bulk Orders
We are able to accommodate custom slimes with a minimum order of 50 slimes. Please reach out to sales@chickchickslime.com for further information.
Incorrect Address
If the order has not yet shipped please email us immediately at help@chickchickslime.com with your order and the correct address so that we can update the order. If the order has order shipped then we will be unable to reroute the shipment and we cannot be held responsible for an incorrectly entered address.
My slime looks different from the website photo!
Remember that your slime may arrive more mixed up than depicted in the website photo. This can be due to transit and weather conditions.
Allergies and Warnings
Recommended for ages 12+. Keep out of reach of small children. Super is recommended. Please do not purchase if you may have an allergic reaction, but not limited, to: borax, glue, liquid soap, lotion or scented oils. DO NOT EAT SLIME. SLIME IS NOT EDIBLE.